The iFLYTEK Smart Systems have been used to support nursing staff across China during the COVID-19 Pandemic. Nurses are a critical part of the healthcare ecosystem and have been overburdened and under-resourced throughout the pandemic. The Smart Systems are designed to eliminate time-consuming logistical and administrative tasks so that nurses at the frontlines of the pandemic can focus their energy on care.
While celebrating International Nurses Day on May 12, iFLYTEK spoke with several nurses who have used our technology to improve their daily operations.
Liu Lu: Using the iFLYTEK Smart Outbound Call System for Pandemic Management
Liu Lu, a chronic disease nurse working in a community health center in Wuhu City, uses the iFLYTEK Smart Outbound Call System to manage patient calls and information flow. During the height of the pandemic, the health center was receiving many more patient calls than usual, and the nurses had to provide the most up-to-date information to all patients.
Lu and her colleagues had to frequently call patients with updated COVID-19 information and make vaccination notices to residents while continuing their day-to-day patient care. With the increased need to communicate with patients and field questions about the pandemic, the health center would have been overwhelmed without the iFLYTEK Smart Outbound Call System.
Three years ago, the health center implemented the Smart Outbound Call System to conduct automatic communications through calls and text messages. The iFLYTEK Smart Outbound Call System also analyzes incoming calls based on information from callers to automatically sort callers to the department they need.
Lu has also been spreading disease prevention and control tips throughout the pandemic by using the Multi-Template Smart Outbound Call System. Lu expressed gratitude for the contributions the technology has allowed her to make in such challenging times.
“I think it is very meaningful to be able to help every special group through my efforts and modern technology during the pandemic. It’s what I have aimed for in working as a nurse,” Lu said.
Liu Shasha: iFLYTEK’s iDOCTOR AI Assistant Improves Treatment Efficiency
Liu Shasha, a nurse at the Shaanxi Province People’s Hospital, recently returned from assisting the province’s Baoji City in fighting against the recurrence of COVID-19. During her time in the city, Shasha utilized the iFLYTEK iDOCTOR AI Assistant to provide more efficient care.
In Baoji City, Shasha and her colleagues went above and beyond to help mothers with sick children, comfort distressed seniors, and bring special food to children who were in isolation, on top of their regular responsibilities. When asked about her extraordinary contributions, Shasha said simply that it’s her duty to combat the virus and use the technological tools at her disposal to provide the most effective care.
Liu Shasha and her colleagues
The Shaanxi Province People’s Hospital adopted iFLYTEK’s iDOCTOR AI Assistant, a mobile workstation for inpatient medical care, in 2020 to enhance telemedicine and treatment for patients.
The system can display a patient’s basic information including medical records, doctors’ notes, nursing records, medical imaging films, and pathological results, on a mobile terminal. The display supports a variety of document formats including text, charts, and images.
With the iDOCTOR AI Assistant, Liu and her colleagues can review all of their patients’ files, along with the relevant files and notes, at the start of their day and as frequently as needed throughout the day. The centralized system allows them to work efficiently and provide the best possible care to their patients.
Now, more than 1,200 doctors and nurses across more than 100 departments and zones of the Shaanxi Province People’s Hospital use the iDOCTOR AI Assistant to safely access patients’ basic information, medical records, doctors’ suggestions, and reports in real-time while ensuring the privacy of patients.